Terms and Conditions

Welcome to Hare & Lily Jewellery!

NON-REFUNDABLE*

24 HOUR CANCELLATION / AMENDMENT WINDOW**

UK ONLY AT THE MOMENT (SORRY)

BY MAKING A PURCHASE WITH HARE & LILY, YOU AGREE TO GET IN TOUCH WITH ME SHOULD ANY ISSUES OCCUR. IT IS MY POLICY THAT COMMUNICATION MUST BE MADE WITH ME TO RAISE A DISPUTE OR CONERN.

IF THERE IS A PROBLEM WITH YOUR ORDER OR IF YOU HAVE QUESTIONS, PLEASE GET IN TOUCH! I AM ALWAYS HERE TO HELP OR ADVISE THE BEST I CAN.

SADLY I CANNOT ADVISE ON THINGS SUCH AS SIZING AND FIT, AS THAT’S VERY SUBJECTIVE.

PLEASE CHOOSE THE MOST COMFORTABLE SIZE OR STYLE FOR THE WEARER.

I CAN CREATE A COMFORT EDGE FOR SOME RING PROFILES. IT CAN HELP REDUCE THE SURFACE AREA TOUCHING THE FINGER AND SOFTEN THE INNER EDGES.

PLEASE HAVE YOUR RING SIZE MEASURED AS ACCURATELY AS POSSIBLE PRIOR TO PURCHASING A RING.

PLEASE NOTE THE FINGERS CAN SWELL OR SHRINK IN DIFFERENT CLIMATES, THE FIT CAN BE AFFECTED BY PREGNANCY, WEIGHT CHANGES, HEALTH CONDITIONS SUCH AS ARTHRITIS, SO IT CAN BE DIFFICULT TO SIZE.

FOR A ROUGH GUIDE OF THE SIZE YOU REQUIRE, PLEASE GET IN TOUCH TO PURCHASE A RING SIZER.

OR AS AN ALTERNATIVE, YOU CAN MEASURE YOUR FINGER AND USE MY CONVERSION CHART AS A GUIDE.

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THANKS FOR READING THE IMPORTANT YET BORING BIT BELOW!

*AS I RUN HARE & LILY ON MY OWN, AND EVERYTHING IS MADE TO ORDER, EVERY PIECE HAS COSTS INVOLVED FOR ME TO MAKE. BECAUSE OF THIS, I’M NOT ABLE TO OFFER REFUNDS ON BESPOKE ORDERS UNDER ANY CIRCUMSTANCES.

MADE TO ORDER PIECES CANNOT BE FULLY OR PARTIALLY REFUNDED UNLESS

1-AGREED BY HARE & LILY. THE DECISION TO REFUND A MADE TO ORDER ITEM IS AT HARE & LILY'S DISCRETION.

2-YOU HAVE HAD THE ITEM FOR LESS THAN 24 HOURS AND THE ISSUE IS RAISED IMMEDIATELY WITH HARE & LILY. TIMINGS WILL BE CHECKED AND REFERENCED AGAINST ROYAL MAIL DELIVERY CONFIRMATIONS.

3- THE ITEM IS IN PRISTINE CONDITION AND UNWORN.

4- YOU CONTACT ME TO RAISE YOUR CONCERN.

NOTE: ANY RETURNS ACCEPTED AFTER THE ABOVE CRITERIA IS APPROVED BY HARE & LILY, MUST BE RETURNED AT THE CUSTOMER'S EXPENSE, INCLUDING AS MUCH OF THE ORIGINAL PACKAGING AS POSSIBLE. THE ITEM MUST ARRIVE TO HARE & LILY SAFELY AND UNDAMAGED. THE CUSTOMER IS LIABLE FOR LOSS AND DAMAGE IN THE CASE OF A RETURN.

I WOULD BE GOING OUT OF MY OWN POCKET IF YOU CHANGE YOUR MIND AFTER YOUR PIECE HAS BEEN MADE. IT ALSO COSTS A LOT OF MY TIME, AS EVERY PIECE IS HANDCRAFTED. FOR THIS REASON, ALL ORDERS AND BESPOKE REQUESTS WILL BE GIVEN A 24 HOUR WINDOW TO CANCEL / MAKE AMENDMENTS.

**ALL ORDERS WILL BE GIVEN A 24 HOUR WINDOW TO CANCEL OR AMEND. AFTER THIS 24 HOURS, I WILL PURCHASE THE MATERIALS AND STONES I NEED, AND BEGIN MAKING YOUR ORDER. I WILL BE HAND-CRAFTING YOUR PIECE TO YOUR SIZE AND CHOSEN SPECIFICATIONS. IF CHANGES / CANCELLATIONS ARE MADE AFTER THIS POINT, I HAVE ALREADY SPENT TIME AND MONEY OUT OF MY OWN POCKET, SO UNFORTUNATELY I’M UNABLE TO OFFER A REFUND AND FREE OF CHARGE AMENDMENTS MAY NOT BE POSSIBLE.


IF YOU DO NEED TO MAKE AN AMENDMENT AFTER THE 24 HOUR WINDOW, IT MAY BE CHARGEABLE - IF THE AMENDMENT IS POSSIBLE.

IF AMENDMENTS ARE NEEDED AFTER I HAVE SENT YOUR ORDER TO YOU, ANY POSTAGE COSTS AND/OR INSURANCE COSTS INVOLVED IN RETURNING YOUR ORDER BACK TO ME WILL BE COVERED BY YOU.

SOME DESIGNS ARE RESTRICTIVE AND CANNOT BE AMENDED AT ALL AFTER BEING MADE.

I WILL GET IN TOUCH TO CONFIRM THE NEXT STEPS, UPON MY INVESTIGATION OF YOUR REQUIREMENTS.

HARE & LILY WILL NOT BE LIABLE FOR ANY ISSUES WITH THE RETURN. THIS INCLUDES LOSS OR DAMAGE BY YOU OR THE COURIER.

ANY ISSUES WITH THE COURIER WILL BE RAISED AND DEALT WITH CASE BY CASE, BUT I WOULD LIKE TO STRESS THAT COURIER SERVICES AND THEIR AVAILABILITY, THEIR PRICES, THEIR RULES AND THEIR WORKING HOURS ARE ALL OUT OF MY CONTROL


IT’S SUPER IMPORTANT TO KNOW YOUR RING SIZE, AS ALL PIECES WILL BE MADE TO ORDER IN THE SIZE YOU SPECIFY. I MAY BE ABLE TO RESIZE THE RING FOR YOU AT AN EXTRA CHARGE, BUT THIS ISN’T ALWAYS POSSIBLE OR GUARANTEED (DEPENDING ON THE SIZE YOU NEED)

IF YOU RECEIVE YOUR ORDER AND THERE’S SOMETHING WRONG, PLEASE CONTACT ME DIRECTLY. CONCERNS RAISED AFTER RECEIVING YOUR ORDER WILL BE DEALT WITH ON AN INDIVIDUAL BASIS, ANY RESOLUTION WILL BE DEPENDENT ON MY INSPECTION OF YOUR ITEM. MY ASSESSMENT AND ANY COSTS QUOTED AS A RESULT WILL BE FINAL AND DOWN TO MY DISCRETION.


FEEL FREE TO CONTACT ME ABOUT ANY ISSUES - I WANT YOU TO LOVE YOUR HANDCRAFTED PIECE, AND IT’S REALLY IMPORTANT FOR ME TO GET IT RIGHT! I’M ALSO HUMAN SO IMPERFECTIONS AND MISTAKES HAPPEN.

IF THERE IS A MISTAKE OR FAULT OF MY OWN, PLEASE LET ME KNOW AND I CAN INVESTIGATE FURTHER AND WORK TO RESOLVE IT FOR YOU.


THE DELIVERY SERVICE I PAY FOR, FROM MY BENCH TO YOUR ADDRESS, IS ROYAL MAIL GUARANTEED DELIVERY BY 1PM.

UK ONLY AT THE MOMENT.

ALWAYS FREE DELIVERY.

SOME AREAS OF THE UK MAY TAKE LONGER TO DELIVER TO. PLEASE REFER TO TRACKING PROVIDED. ALL ORDERS ARE COVERED FOR LOSS OR DAMAGE DURING TRANSIT FROM ME TO YOU.

YOUR ORDER WILL BE SHIPPED TO THE ADDRESS PROVIDED BY YOU AT CHECKOUT, UNLESS AMENDED IN GOOD TIME AND CONFIRMED BY HARE & LILY THAT THE CHANGE HAS BEEN MADE.

PLEASE CONTACT ME IF YOUR PARCEL DOESN’T ARRIVE, OR ARRIVES DAMAGED OR TAMPERED WITH. AN INVESTIGATION WILL NEED TO BE RAISED WITH ROYAL MAIL, WHICH MAY REQUIRE YOUR COOPERATION.

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FOR CUSTOM / BESPOKE ONLY:

ONCE WE HAVE DISCUSSED YOUR IDEA, SKETCHES / PHOTOS WILL BE SENT TO YOU FOR YOUR APPROVAL. ONCE YOU HAVE APPROVED, PAYMENT WILL BE REQUIRED AND YOUR 24 HOUR CANCELLATION /AMENDMENT POLICY WILL BEGIN. GEMSTONES IN PARTICULAR WILL REQUIRE YOUR APPROVAL, AS THEY COME IN ALL SHAPES, SIZES, COLOURS, SPECIFICATIONS AND PREFERENCES! IF YOU’D LIKE DIAMONDS, I WILL AIM TO SOURCE A CERTIFIED STONE FOR TRACEABILITY AND PEACE OF MIND FOR YOU AS A CUSTOMER.

IMPORTANT FINAL DISCLAIMER

FINE JEWELLERY IS A LUXURY, INTENDED TO BE WORN WITH CARE AND MAINTAINED PROPERLY. IT IS NOT INDESTRUCTIBLE.

I URGE YOU TO READ MY SHORT JEWELLERY CARE GUIDE, OR ADDITIONALLY DO SOME OF YOUR OWN RESEARCH WHEN IT COMES TO KEEPING YOUR JEWELLERY IN THE BEST CONDITION IT CAN BE.

--- HARE & LILY IS NOT LIABLE FOR: ---

1. ANY KIND OF FAULT OR DAMAGE CAUSED BY:

GENERAL WEAR AND TEAR

ACCIDENTAL DAMAGE

A LACK OF CARE AND MAINTENANCE, INCLUDING CLEANING.

A COURIER / POSTAL SERVICE.

TARNISHING. IT’S NATURAL, AND CAN BE RECTIFIED WITH A CLEAN AND POLISH.

FAILURE TO READ RELEVANT AFTERCARE ADVICE PROVIDED.


2. ANY THIRD PARTIES USED BY ME, OR YOU. SUCH AS:

COURIER SERVICES. I AM ALSO NOT LIABLE FOR LATENESS OR MISSED DELIVERIES.

GEMSTONE OR DIAMOND GRADERS.

SUPPLIERS I USE FOR MY BUSINESS.

THE ASSAY OFFICE.

ANY INDIVIDUAL ASSISTING ME WITH MY BUSINESS OR COMMUNICATING WITH MY CUSTOMERS.

ANY PLATFORM I USE WITHIN MY BUSINESS, LIKE INSTAGRAM, TIKTOK, GMAIL, BIGCARTEL, STRIPE.


3. ANY INFORMATION MISINTERPRETED BY YOU, OR UNINTENTIONALLY MISSED OR MIS-COMMUNICATED IN MY TERMS AND CONDITIONS.


These terms and conditions outline the rules and regulations for the use of Hare & Lily Jewellery's Website, located at https://www.hareandlilyjewellery.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Hare & Lily Jewellery if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Hare & Lily Jewellery, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Hare & Lily Jewellery and/or its licensors own the intellectual property rights for all material on Hare & Lily Jewellery. All intellectual property rights are reserved. You may access this from Hare & Lily Jewellery for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from Hare & Lily Jewellery

  • Sell, rent, or sub-license material from Hare & Lily Jewellery

  • Reproduce, duplicate or copy material from Hare & Lily Jewellery

  • Redistribute content from Hare & Lily Jewellery

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Hare & Lily Jewellery does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Hare & Lily Jewellery, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Hare & Lily Jewellery shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Hare & Lily Jewellery reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Hare & Lily Jewellery a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • Dot.com community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hare & Lily Jewellery; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hare & Lily Jewellery. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Hare & Lily Jewellery's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.